Privacy Policy

Privacy Policy


Last Updated: 10 November 2026

1. Who We Are

OneSila ("we", "us", or "our") is a product information management platform designed to help eCommerce businesses centralise, optimise, and distribute their product data efficiently.

We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy outlines how we collect, use, store, and share information when you use our services, visit our website (https://www.onesila.com), or interact with us.

OneSila is operated by Tweave Tech Ltd, Westwood House, Annie Med Lane, Brough HU15 2HG, England.

2. What Data We Collect

We collect the following types of data:

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing address
  • Login history
  • IP address
  • Pages visited
  • Actions taken within the app
  • Product information (SKUs, descriptions, properties, pricing, media)
  • Integration credentials (e.g., Shopify, Magento, WooCommerce APIs)
  • Any data you choose to upload or synchronise with OneSila
  • We use essential and analytics cookies to improve platform performance and user experience. You can manage cookie preferences in your browser.
  • Activity from AI assistants you connect (tools used, the information sent to them, and the results returned)

3. How We Use Your Data

We use your data to:

  • Provide and maintain the OneSila platform
  • Respond to inquiries and provide customer support
  • Improve and optimise our services
  • Send important notices (e.g. security updates, service changes)
  • Send marketing communication (only with your consent)

4. Legal Basis for Processing

Under UK and EU GDPR, our lawful bases for processing include:

  • Contractual necessity: to deliver our services
  • Legitimate interest: to improve our platform and secure our systems
  • Consent: for marketing or optional cookies
  • Legal obligation: where required by law

5. Data Sharing & Third Parties

We do not sell your data.

We may share limited data with:

  • Service providers (e.g., hosting, payment processors, analytics)
  • Integration platforms (at your instruction)
  • Legal authorities when required by law
  • AI providers (OpenAI, Anthropic, TypeSafe) to power AI features such as content generation, translation and property suggestions

Each third party is bound by confidentiality and data protection agreements.

6. AI Assistants & Connectors

You can connect AI assistants such as Claude or ChatGPT to your OneSila account through our MCP server.

  • You choose which company the assistant can access when you connect it. It can only see and change data in that company.
  • The assistant acts on your behalf, with your permissions. Changes it makes are recorded under your name.
  • We receive only what the assistant sends to our tools, such as a search term, a SKU or a product update. We do not receive your conversation history.
  • We keep a record of changes made through an assistant (the tool used, what was sent and the result), so you can see what was changed and when.
  • Access tokens are stored encrypted and expire automatically. You can disconnect an assistant at any time from your OneSila profile or from the assistant itself.
  • What the assistant does with information on its side is covered by that provider's own privacy policy.

7. Data Storage & Security

  • Data is hosted on secure servers in the United Kingdom and European Union.
  • We implement encryption, access controls, and routine audits.
  • Access to customer data is limited to authorised personnel only.

8. Data Retention

We retain data only as long as necessary to provide our services, meet legal obligations, or resolve disputes. You may request deletion of your data at any time.

Records of changes made through AI assistants are kept with your account and deleted with it.

9. Your Rights

You have the right to:

  • Access a copy of your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to or restrict certain processing
  • Withdraw consent for marketing

You can exercise these rights by contacting us at privacy@onesila.com.

If you are based in the UK or EU, you also have the right to lodge a complaint with your data protection authority.

10. International Transfers

If we transfer data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or an adequacy decision.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or within the platform.

12. Contact Us

If you have any questions about this Privacy Policy, or how we handle your data, contact:

Tweave Tech Ltd (OneSila), Westwood House, Annie Med Lane, Brough HU15 2HG, England
Email: privacy@onesila.com
Website: https://www.onesila.com