Privacy Policy
Last Updated: 12 May 2025
1. Who We Are
OneSila ("we", "us", or "our") is a product information management platform designed to help eCommerce businesses centralise, optimise, and distribute their product data efficiently.
We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy Policy outlines how we collect, use, store, and share information when you use our services, visit our website (https://www.onesila.com), or interact with us.
2. What Data We Collect
We collect the following types of data:
- Name
- Business name
- Email address
- Phone number
- Billing address
- Login history
- IP address
- Pages visited
- Actions taken within the app
- Product information (SKUs, descriptions, properties, pricing, media)
- Integration credentials (e.g., Shopify, Magento, WooCommerce APIs)
- Any data you choose to upload or synchronise with OneSila
- We use essential and analytics cookies to improve platform performance and user experience. You can manage cookie preferences in your browser.
3. How We Use Your Data
We use your data to:
- Provide and maintain the OneSila platform
- Respond to inquiries and provide customer support
- Improve and optimise our services
- Send important notices (e.g. security updates, service changes)
- Send marketing communication (only with your consent)
4. Legal Basis for Processing
Under UK and EU GDPR, our lawful bases for processing include:
- Contractual necessity: to deliver our services
- Legitimate interest: to improve our platform and secure our systems
- Consent: for marketing or optional cookies
- Legal obligation: where required by law
5. Data Sharing & Third Parties
We do not sell your data.
We may share limited data with:
- Service providers (e.g., hosting, payment processors, analytics)
- Integration platforms (at your instruction)
- Legal authorities when required by law
Each third party is bound by confidentiality and data protection agreements.
6. Data Storage & Security
- Data is hosted on secure servers in the United Kingdom.
- We implement encryption, access controls, and routine audits.
- Access to customer data is limited to authorised personnel only.
7. Data Retention
We retain data only as long as necessary to provide our services, meet legal obligations, or resolve disputes. You may request deletion of your data at any time.
8. Your Rights
You have the right to:
- Access a copy of your personal data
- Correct inaccurate data
- Request data deletion
- Object to or restrict certain processing
- Withdraw consent for marketing
You can exercise these rights by contacting us at privacy@onesila.com.
If you are based in the UK or EU, you also have the right to lodge a complaint with your data protection authority.
9. International Transfers
If we transfer data outside the UK or EEA, we will ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or an adequacy decision.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or within the platform.
11. Contact Us
If you have any questions about this Privacy Policy, or how we handle your data, contact:
OneSila
Email: privacy@onesila.com
Website: https://www.onesila.com
