Terms & Conditions OneSila
Last Updated: 11 September 2024
Welcome to OneSila! By signing up for and/or using our software, you agree to comply with and be bound by these Terms and Conditions ("T&Cs"). Please read them carefully.
1. Service Description
OneSila provides software-as-a-service (SaaS) solutions for Product Information, Sales order, Inventory and Purchase Management for eCommerce businesses. The platform enables users to manage and automate business processes, handle product information, and streamline operations.
2. User Responsibilities
By using OneSila, you agree to:
Provide accurate and up-to-date information when registering an account.
Keep your login credentials confidential and secure.
Use the platform in compliance with all applicable laws and regulations in the United Kingdom.
Refrain from using the platform for any unlawful purposes or in ways that could harm the system or its users.
Avoid uploading or transmitting any malicious software (e.g., viruses) that could disrupt or compromise the platform.
You are solely responsible for all activity that occurs under your account.
3. Subscription and Payment Terms
3.1 Subscription Models
OneSila offers various subscription plans based on usage and features. The details of the subscription plans, including pricing, are available on our website and may be subject to change. Subscription fees are billed on a [monthly/annual] basis, unless otherwise stated.
3.2 Payment Cycles
All payments must be made by credit card, bank transfer, or other payment methods as specified on the platform. By subscribing, you authorise OneSila to charge the applicable subscription fees automatically at the start of each billing cycle.
3.3 Late Payments
Failure to pay subscription fees on time may result in suspension or termination of your account. OneSila reserves the right to charge interest on overdue payments at a rate of 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Refunds
OneSila operates on a no-refund policy. However, we may provide refunds under special circumstances, such as system errors or billing mistakes, at our sole discretion and in line with UK consumer protection laws.
3.5 Free Trials
OneSila may offer free trials for certain subscription plans. After the trial period, you will be charged automatically unless you cancel before the trial expires. You are responsible for keeping track of your trial period and account status.
4. Data Ownership and Usage
4.1 Data Ownership
You retain ownership of all data you upload to the platform, including but not limited to product data, customer information, and business records ("User Data"). OneSila does not claim any ownership over User Data.
4.2 Data Usage
By using OneSila, you grant us a non-exclusive, royalty-free license to use, process, and store User Data solely to provide the services as described in these T&Cs. We may also use anonymised and aggregated data for analytical purposes to improve our services.
4.3 Data Storage and Retention
OneSila takes reasonable measures to ensure that your data is stored securely, in compliance with the UK General Data Protection Regulation (GDPR). However, you are responsible for maintaining your own backups. Upon termination of your account, we will retain your data for a limited period of [X days] before permanently deleting it, unless required otherwise by law.
5. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the relationship. This includes, but is not limited to, business plans, financial records, technical data, and customer information ("Confidential Information"). Neither party shall disclose such Confidential Information to any third party without prior written consent, except as required by law.
6. Intellectual Property
6.1 OneSila Ownership
OneSila retains all ownership rights to its platform, including but not limited to the software, code, design, databases, trademarks, and logos. You are granted a limited, non-transferable, and non-exclusive license to access and use the platform for the purposes outlined in these T&Cs.
6.2 User Intellectual Property
You retain ownership of all intellectual property associated with your own business and data uploaded to the platform. You warrant that you have the necessary rights to upload and use such data within the platform.
7. Termination
7.1 Termination by the User
You may terminate your account at any time by providing [30 days] written notice to OneSila. Upon termination, you will no longer have access to the platform, and your data will be deleted after [X days] unless otherwise required by law.
7.2 Termination by OneSila
OneSila may terminate your account if you breach these T&Cs or engage in any unlawful activity. We also reserve the right to suspend or terminate accounts for non-payment or misuse of the platform.
7.3 Effect of Termination
Upon termination, your access to the platform will be revoked. OneSila will make reasonable efforts to assist you in exporting your data before deletion, subject to any applicable fees.
8. Limitation of Liability
8.1 Limitation of Liability
To the maximum extent permitted by law, OneSila shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or data loss arising from your use of the platform.
8.2 Liability Cap
OneSila’s total liability to you in respect of any loss or damage arising under or in connection with these T&Cs shall not exceed the amount you have paid to OneSila in the preceding 12 months.
8.3 Consumer Rights
Nothing in these T&Cs shall limit or exclude our liability for:
Death or personal injury caused by our negligence.
Fraud or fraudulent misrepresentation.
Any other matter for which it would be unlawful to exclude or limit liability.
9. Warranties and Disclaimers
9.1 Warranties
OneSila provides its services on an "as-is" and "as-available" basis, without any express or implied warranties, including but not limited to fitness for a particular purpose, merchantability, or non-infringement. We do not guarantee that the platform will be error-free, uninterrupted, or secure.
9.2 Disclaimers
OneSila is not responsible for any issues arising from your use of the platform, including but not limited to system downtime, errors in third-party integrations, or data inaccuracies.
10. Governing Law
These T&Cs and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or relating to these T&Cs shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. User Consent and Updates
11.1 User Consent
By creating an account and using the platform, you agree to be bound by these T&Cs. If you do not agree, you must discontinue use of the platform.
11.2 Updates to the T&Cs
OneSila reserves the right to update or modify these T&Cs at any time. Users will be notified of any changes through email or notifications within the platform. Continued use of the platform after such changes signifies your acceptance of the updated terms.
12. Contact Information
If you have any questions about these T&Cs, please contact us at:
Email: [email protected]
Address: Tweave Tech Ltd, Westwood House, Annie Med Lane, Brough HU15 2HG, England.