Last Updated: 11 September 2024
Welcome to OneSila. By creating an account or using our platform, you agree to these Terms and Conditions ("T&Cs"). Please read them carefully.
OneSila provides software-as-a-service (SaaS) solutions for product information, sales order, inventory, and purchase management for eCommerce businesses. The platform allows users to manage and automate business operations.
By using OneSila, you agree to:
3.1 Subscription Models Subscription plans and pricing are available on our website and may change. Fees are billed monthly unless stated otherwise.
3.2 Payment Cycles Payments must be made via approved methods. You authorise recurring billing per your plan.
3.3 Late Payments Failure to pay may result in suspension. We may charge interest on overdue amounts at 8% p.a. above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
3.4 Refunds We operate a no-refund policy. Refunds may be granted only for billing errors, duplicate charges, or extended service downtime, at our discretion.
3.5 Free Trials Free trials convert to paid plans unless cancelled before expiry. You are responsible for managing your trial.
4.1 Ownership You retain ownership of all data you upload ("User Data").
4.2 Licence to Use You grant OneSila a non-exclusive, royalty-free licence to process User Data for service provision. We may use anonymised, aggregated data for analytics.
4.3 Retention and Backups We retain data for 30 days after termination. You are responsible for backing up your data.
4.4 Data Processing Agreement Where we act as a data processor under UK GDPR, our [Data Processing Agreement] applies and forms part of these T&Cs.
Both parties shall keep confidential information private and not disclose it to third parties except as required by law.
6.1 Platform Ownership All rights in the OneSila platform (software, trademarks, code, UI, etc.) remain with us.
6.2 User Licence You are granted a non-exclusive, non-transferable, revocable licence to use the platform solely for internal business use.
6.3 Indemnity You shall indemnify OneSila from any third-party claims arising from your content or use of the platform in violation of these T&Cs.
7.1 By You You may terminate with 30 days written notice. Data will be retained for 30 days post-termination.
7.2 By Us We may suspend or terminate your account for breach, illegal activity, or non-payment.
7.3 Data Export We will assist with data export upon request, subject to applicable fees. A basic export (CSV/JSON) is free.
8.1 No Indirect Damages We are not liable for indirect, incidental, or consequential losses.
8.2 Liability Cap Our total liability is capped at the amount paid in the previous 12 months.
8.3 Non-excludable Liability Nothing in these T&Cs excludes liability for death, personal injury, fraud, or other liabilities that cannot be excluded under UK law.
9.1 Uptime Commitment We target 99.5% uptime monthly. Exclusions include scheduled maintenance and force majeure.
9.2 Support Email support is available during business hours (Mon–Fri, 9am–5pm GMT). We aim to respond within 1 business day.
10.1 No Warranties The platform is provided "as is". We disclaim all implied warranties.
10.2 Third-Party Services We are not responsible for third-party services integrated with our platform.
These T&Cs are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the English courts.
12.1 Updates We may update these T&Cs and will notify users by email or platform notice. Continued use constitutes acceptance.
12.2 Consent By using OneSila, you consent to these terms.
Email: team@onesila.com
Address: Tweave Tech Ltd, Westwood House, Annie Med Lane, Brough HU15 2HG, England
